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Shipping & Returns

Return & Shipping Policy

World Marine Supply

At World Marine Supply, we are committed to providing top-tier marine products and a transparent shopping experience. Please read our return and shipping policy carefully before placing your order.

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🔁 Return Policy

All Sales Are Final

Unless otherwise agreed before purchase and clearly noted on your invoice, all sales are final. We do not accept returns, exchanges, or cancellations after an order is processed.

Conditional / Pre-Approved Returns

In exceptional cases, a return may be allowed if the following conditions are met:

  • The return is requested and approved in writing before the order is placed.

  • The terms are clearly stated on the invoice.

  • The product is returned unused, in original packaging, and in resellable condition.

  • Once returned, the product will be evaluated by our team before any refund is issued.

If the return is accepted:

  • A 20% restocking and processing fee will apply.

  • The refund is not guaranteed and depends on the result of the product inspection.

  • Refunds may be denied or adjusted if the product shows signs of damage or use.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must contact us within 48 hours of delivery with photos and a written description. We will review the issue and provide a resolution in writing (replacement, credit, or partial refund at our discretion).

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🚚 Shipping Policy

Standard Shipping

We ship using UPS and DHL as our standard carriers, ensuring fast and reliable service.
Each product page includes a dedicated shipping cost based on item size, weight, and destination.

Special Shipping Requests

If you require:

  • Expedited delivery

  • Custom packaging

  • Shipping via another carrier

  • Or have bulk order shipping requirements

Please contact us before purchasing for a custom quote:
📧 info@worldmarinesupply.com

We will confirm pricing and availability in writing.

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⚖️ Legal Notice

This policy is in compliance with Florida and U.S. consumer protection law. As a Florida-based business, we are not required to accept returns unless:

  • The product was materially misrepresented,

  • The item is defective or not as described,

  • Or a return agreement was clearly made in writing prior to the sale.

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📞 Contact Us

Have questions before you order? We’re happy to help.

📧 Email: info@worldmarinesupply.com

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